Administrative

What To Expect

Administrative workers provide support in a variety of fields for large and small companies alike. Tasks are likely to include: writing correspondence, processing billing and invoices, running reports, formatting documents, writing company policies and literature and preparing presentations. Administrative professionals rely heavily on office machines including multi-line or computer switchboard systems, word processing and spreadsheet software, fax machines, and copiers.

Workers often provide support for an entire department or company and are required to have strong communication skills, great organizational skills as well as the ability to multi-task and prioritize job responsibilities. The work often involves meetings with teams of people to set priorities and determine the work that needs to be done as well as interaction with entry-level employees and executives. Most administrators spend a lot of time on the phone answering questions and determining how to best assist the caller.

Recommended Qualifications

Preferred training includes general business knowledge and computer and administrative skills (typing, basic office machines, answering multi-line phones), which can often be obtained in a six-month certificate program. Some positions require advanced education including an associate’s degree in business or a bachelor’s degree in administration or business.